We ship to most countries with DHL Express. Please note, we do not ship to PO boxes so please enter a full street address when placing your order.

We offer free shipping with DHL express to the US, Canada, Australia, New Zealand and most other counties.

Each order is handmade especially for you, reflecting our slow fashion commitment to sustainability. This process takes 2–4 business days, after which shipping usually takes 3–6 business days to most countries. So, after placing your order, your item should arrive within a total of 5–10 business days.

Absolutely! Once your order has been dispatched you will receive your personal tracking number. Use your tracking number to keep tabs on your bags journey at www.dhl.com.

We accept returns up to 30 days from the time your order is marked delivered by DHL.

We take full responsibility if anything is wrong with your order. If you receive your order and it is damaged or not the correct order please contact us. All you need to do is show us the damage or error and we will issue a full refund back to you or send a replacement at no extra cost.

Yes, in regards to exchanges we offer a store credit matching the cost of return shipping.

As a small independent brand, we’re unfortunately unable to provide free return labels at this time. We truly appreciate your understanding and encourage you to choose the most affordable shipping option that works best for you.

For all orders outside of the US you will not incur any fees or duties.

Important Notice for U.S. Customers

Beginning August 28, 2025, new U.S. tariff regulations require that all imported goods are subject to additional duties and customs fees upon arrival. This means that when placing an order with us, customers in the United States will be responsible for paying these duties and tariffs directly, along with any handling fees charged by the courier.

Currently, DHL applies a flat duties fee of $17 per order, as well as a tariff fee of around $5, depending on the product type and value. These charges are mandated by U.S. customs law and are separate from your order total at checkout.

As a small business, we were caught unaware by this sudden change and had no chance to prepare in advance. We are working hard to adapt to this new regulation and remain committed to keeping our products as accessible as possible, but we kindly ask for your understanding that these charges are outside of our control.

During the first stage of checkout, look for a box beneath your order summary. Enter your code and click ‘apply,’ then watch the magic happen. Remember, only one discount code can be used per order!

We gladly accept all major credit cards (i.e. VISA, MasterCard etc.) or PayPal.

YES! Our checkout page uses SSL, which ensures that all of your browsing and shopping data remains private.

We’re sorry for the trouble! First, make sure that your shipping and billing details are correct. If that doesn’t work, try contacting your bank about the payment. If you’re still having an issue, drop us a message and we’ll do our best to help!

Yes, we pride ourselves on supporting local communities by sourcing ethically acquired hides from local workers in Bali, Indonesia. We use genuine top quality cow, goat and sheep leather. Each hide is hand chosen and inspected thoroughly by our team, making sure we only deliver the very best.

We stand against overproduction in the fashion industry, it is an environmental issue due to mass waste and pollution. We only use on-demand production by hand making your order right after purchase, this means 0% waste and overproduction.

We first recommend measuring your foot and referring to our size guide for the best fit. If you do fall between to sizes we always recommend to size up.

Your question should never go unanswered. If you still have questions or simply have something to say, contact us and we'll get back to you as soon as we can. Don't forget: if your'e contacting us about an order, we need your order number to sort things out ASAP.